Today I called a supply trying to persuade him to solve the quality problem. But it nearly became a dispute. After, when I think over the talk with him, I found that some mistakes by me have led to this trouble.
1) lack of tactics when I started and developed the conversation
2) I should not make him feel blamed. As Carnege said, scolding cannot solve problem. Everyone will think he himself is the last one to be blamed.
3) I should learn more about communication and improve my inter-personal skill.
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